FAQs
Frequently Asked Questions
Need Help? We're Here for You!
At MasterPieces, we’re committed to providing a great experience—from your first browse to the final puzzle piece. Whether you're tracking an order, need product support, or just have a general question, our support center is designed to help you get answers quickly.
Browse the FAQs below to see if your question is covered. If you still need assistance, feel free to reach out directly. We're happy to help!
1. 📦 Track My Order
You can track your order using the carrier’s tracking number sent to your email. Shipping is generally 5-7 business days. For further assistance, email us at ConsumerAffairs@masterpiecesinc.com with your order number.
2. Do You Offer International Shipping? 🌍
At this time, we do not ship outside the United States. We hope to expand in the future! If you are in Canada, it is possible to find some of our products through Amazon!
3. What Should I Do If My Puzzle Has Missing Pieces?
If your puzzle arrived with missing pieces, we’re happy to help. Please finish the puzzle completely before contacting us. We do not produce individual pieces (each puzzle cut is unique), but we can send you a replacement puzzle.
👉 Click here to fill out our Product Quality Support Form
Please read the form carefully for eligibility and restrictions.
4. How Can I Contact You?
For all support inquiries, email us at ConsumerAffairs@masterpiecesinc.com
Product Quality Support — Missing Pieces or Damaged Puzzles
We’re so sorry you received a puzzle with missing pieces or a defect. We can help!
Unfortunately, MasterPieces doesn't have a way to create individual replacement pieces for puzzles because no two puzzles are cut the same. Still, we understand how frustrating a missing piece can be.
To help prevent missing pieces in the future, we offer a variety of puzzle storage and organizing solutions to keep your pieces safe and secure.
Please use the link below to submit a support request for a replacement:
👉 Product Quality Support Form
(If the link doesn’t work, please copy and paste it into your browser)
Restrictions may apply. All details are listed on the form.