Frequently Asked Questions

1. How can I contact you?
2. Are Your Products Safe?
3. What do I do if I am missing a piece of my puzzle or game?
4. How do I get a catalog?
5. Do I have to pay sales tax?
6. Can I order your products online if I live outside of the United States?

Answers...

1. How can I contact you?

   You can find MasterPieces contact information by clicking on the "Contact Us" menu at the top of the page. Retail distributors please contact your personal Sales Representative directly at 520-741-1315

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2. Are Your Products Safe?

   MasterPieces Puzzle Company's products receive thorough testing to ensure that safety issues, such as the toy industry's current lead based paint recalls, are avoided. We have each of our individual products tested for choking hazards, flammability, and possible toxic elements such as lead. If new safety procedure standards are set, we apply them. All of our products and packaging strictly follow the guidelines set forth by ASTM International, the world-wide recognized developer of standards.
   
   Please be assured that our company has done and will continue to do everything to make sure that our products are safe for children. According to the safety standards, paint used in products must have less than or equal to 600ppm (parts per million) of lead or it will fail the test. All of our products fall safely below this cut-off. Please let us know if you have any further concerns or questions. Thanks very much.

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3. What do I do if I am missing a piece of my puzzle or game?

   We are very sorry to hear that you have experienced a problem with our product. Because no two puzzles are cut exactly the same it is impossible for us to send you individual replacement pieces. However, we will be happy to replace the puzzle you have purchased.
   
   In order to receive your replacement puzzle, you will need to remove and send the UPC barcode and item number from the box. Send this information, along with your name, address and a brief description of the problem to:
   
   MasterPieces Puzzle Company
   Attn: Customer Service
   2843 W. MasterPieces Drive
   Tucson, AZ 85741
   
   We will make every attempt to send you the same puzzle that you purchased. However, should the product you purchased be something that we no longer manufacture, we will send you a similar title.

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4. How do I get a catalog?

   Unfourtunately we do not offer catalogs to private individuals. MasterPieces Puzzle Company is a wholesale company that sells products to thousands of retail outlets. Our success is a direct result of the hard work these stores put forth on a daily basis.
   
   If you are a MasterPiece puzzle distributor please contact your personal Sales Representative to recieve access to our downloadable 2008 Catalog and 2008 Order Form.

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5. Do I have to pay sales tax?

   If the product is shipped to an Indiana address, you will be charged the 6% Indiana sales tax on the item and the shipping. If the product is shipped to an Arizona address, you will be charged the 7.2% Arizona sales tax on the item and the shipping.

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6. Can I order your products online if I live outside of the United States?

   We currently only ship to addresses within the United States of America and Canada.

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